비즈니스 영문 이메일 :: ④ 불만제기 및 사과 이메일 + 이메일에 자주 쓰는 약자들

 ④ 불만제기 및 사과 이메일

 

 

1. 아직 저희는 ~을 받지 못했습니다. We haven't received ~

We haven't heard anything from you yet.

We haven't received your reply yet.

We haven't received the goods that we ordered.

We haven't received the information we requested.

We haven't received the payment yet.

We haven't received the invoice yet.

 

2. 유감스럽게도 ~ 입니다. We regret to tell you (that) ~

We regret to tell you we found a number of defected items in our shipment.

We regret to tell you that we received the wrong order.

We regret to tell you that we found the product defective.

We regret to tell you that the goods were damaged upon arrival.

We regret to tell you that we haven't received your payment yet.

 

3. 문제를 해결해 주시기 바랍니다.

Please check what happend and get back to us as soon as possible.

Please investate this matter thoroughly.

Please take immediate action to solve this problem.

please look into this matter immediately.

Please send the replacement goods.

Please send us the right order immediately.

Please send us a correct statement.

 

4. 답장이 늦어 죄송합니다.

Sorry for my late reply.

Sorry for the delay in replying to your email.

Sorry for not replying/writing to you earlier.

Sorry that I could not get back to you earlier.

Sorry that I did not respond to your email right away.

 

5. ~ 한 점에 대해 대단히 죄송합니다.

We are very sorry that one of the parts is missing.

We are really sorry to be unable to meet the shipping date.

We are deeply sorry for the delay in payment.

We are so sorry that your purchase was not satisfactory.

We sincerely apologize for any inconveniences this may have caused.

 

6. 요청하신 대로As requested,

As requested, we will replace the damaged items.

As requested, we will not charge you any additional shipping cost.

As requested, we will send you additional items.

As requested, we will change your order.

As requested, we will deduct the charge from the invoice.

 

7. ~을 알려드리게 되어 기쁩니다. We are pleased to inform you that ~

We are pleased to inform you that we shipped the merchandise on August 21st.

We are pleased to inform you that we can take orders for R2D2 now.

We are pleased to inform you that we received your payment on May 1st.

We are pleased to inform you that we are now ready to ship the merchandise.

We are pleased to inform you that your order is now on its way to you.

 

8. ~라는 것을 확실히 말씀드릴 수 있습니다.

We can assure you that we are doing our best to solve the problem.

We can assure we've taken a necessaty action to take care of this problem.

We'll make sure this will never happen again.

We can guarantee this won't happen again.

We'll do our best not to let this happen again.

We hope that this will be a satisfactory solution.

 

 

 

TIP. 이메일에 자주 쓰는 약자들

   ASAP : as soon as possible                                         

   BTW : by the way

   FWD : forward                                                        

   FYI : for your information

   INFO : information                                                   

   MSG : message

   PLS : please                                                              

   QTY's : quantities

   REC'D : received                                                       

   THNX : thanks